Follow these steps to register as an Online Services user.

Step 1: Gather your information

Businesses will need their:

• registered business name and address
• phone, email and contact number
• Australian Business Number (ABN)/Australian Company Number (ACN)
• letter of authorisation (PDF, 712KB).

Individuals will need to provide their:

• full name
• address
• phone number
• email address
• date of birth.

Step 2: Complete your registration online.

Also consider....

• Read the user guides to help you navigate Online Services.
• Learn more about Online Services.

Every person using Online Services needs to register as a user.

Once you have registered as a user, you must be linked to a customer record, which represents the legal entity (such as a company or an individual).

The first user linked to a customer record becomes the administrative user. If the customer is an organisation, the first administrative user must verify that they are authorised to act on behalf of the organisation before their access can be approved by the Department of the Environment, Tourism, Science and Innovation (DETSI). When the first administrative user has been approved, they can then add additional users to the customer record.

Read the steps to becoming an Online Services user for instructions on how to register and set up your customer record.

User roles and permissions

Administrative user

An administrative user can:

• view, edit and manage customer record details
• authorise additional users to be linked to the customer record
• manage and update roles of users linked to the customer record
• conduct business with DETSI through Online Services.

General user

A general user can:

• view customer record details
• conduct business with DETSI through Online Services.

Technical support

Support is available Monday–Friday 8.30am–4.30pm (AEST) (except public holidays).

• Phone: 1300 130 372 (select option 6)
• Email: digital@detsi.qld.gov.au

Also consider...

• Read the user guides to help navigate Online Services.
• Find out about the minimum system requirements for Online Services.
• Learn more about Online Services.

To use Online Services, your computer or mobile device should meet the following minimum system requirements for web browsers and mobile device operating systems.

Web browsers

When using Online Services, we recommend you use the latest supported browser version and always apply all available security updates.

Check the list of supported browsers to ensure you have the most current version available.

Web browsers must allow cookies. If your browser is not configured to allow cookies, you will see an alert that cookies must be enabled to log in.

Mobile devices

We recommend you use the 'Appian' app for iOS and Android instead of a mobile internet browser if accessing Online Services from a mobile device.

Always upgrade to the latest available version of the app for the best experience and latest features.

Supported mobile operating systems for app

Technical support

Support is available Monday–Friday 8.30am–4.30pm (AEST) (except public holidays).

• Phone: 1300 130 372 (select option 6)
• Email: digital@detsi.qld.gov.au

Also consider...

• Learn more about Online Services.
• Find out how to register for Online Services.
• Read the user guides to help you navigate Online Services.