Implementation of the Procurement Assurance Model (PAM) aligns with commencement of the Queensland Procurement Policy (QPP) 2026 on 1 January 2026. The Queensland Government Procurement Assurance Branch is accountable for administering the PAM framework process.
Suppliers and businesses interested in supplying to the Queensland Government are encouraged to bookmark this page for future reference as content will be updated to align with the QPP.
The PAM provides a positive and supportive mechanism to help you meet your commitments to the Queensland Government Supplier Code of Conduct (the Code). The Code outlines clear expectations and standards required of businesses when supplying to the government. Authority for applying the PAM is embedded in the QPP and the Code.
The PAM uses an incentive-based approach to foster accountability and trust, strengthening partnerships between suppliers and the government. It is underpinned by 3 interconnected components that promote integrity, transparency and accountability in government procurement.
Commencing 1 January 2027, the PAM's new Incentive Scheme (the Scheme) will encourage and reward high-performing, ethical suppliers. Implementation of the Scheme will be guided by the following principles:
Progressive updates on implementation of the Scheme will be available throughout 2026.
Capability building supports all suppliers, particularly small to medium enterprises and family businesses, to strengthen ethical supply practices and address gaps by engaging in:
Information on accessible capability building resources will be available from 1 January 2026 and progressively updated.
The accountability component supports you to meet the Code's standards and fulfil your contractual obligations, aiming to prevent unethical practices that undermine productivity and value for taxpayers. It prioritises capability building to support you to improve your practices, while enabling us to take decisive action—such as applying sanctions to suppliers for egregious behaviour—only when necessary. Accountability will be operational from 1 January 2026.
Government employees and members of the public can submit a complaint about a Queensland Government supplier, with supporting information, at any time. All complaints are treated confidentially including those received anonymously. There may be limitations of what action can be taken on anonymous complaints.
The Queensland Government wants to partner with suppliers that deliver on their contract commitments, uphold high standards and create value for Queenslanders.
The Procurement Assurance Model (PAM) is designed to make it easier for your business to work with us, while ensuring taxpayer funds are spent wisely. It will reward performance excellence, help suppliers build capability where needed to meet the standards of the Queensland Government Supplier Code of Conduct (the Code), and provide safeguards against poor practices that undermine trust and value for money.
The PAM promotes recognition, support and accountability to strengthen Queensland's supply chains, foster innovation and unlock opportunities for local businesses – especially through major investments, such as the Brisbane 2032 Olympic and Paralympic Games.
Bookmark this page as a ready reference to remain informed of your obligations and stay up to date about the PAM's Incentive Scheme for suppliers, which commences on 1 January 2027.
The PAM supports you to strengthen business practices and meet the Code's standards through the application of capability building initiatives:
Failure by your business to engage in reactive capability building may also be considered as an unmet commitment under the PAM.
From 1 January 2026, as a supplier working with the Queensland Government, you must:
In addition, principal contractors are accountable for:
If you fail to meet these requirements, you may face consequences under the PAM Framework.
Details regarding the impact of outcomes under the PAM Framework and whether these outcomes are entered on the Queensland Government Procurement (QGP) Assurance Portal appear below. Refer to section 3.3.8 of the PAM Framework for further information about the QGP Assurance Portal.
| Unmet commitment to the Code | Outcome recorded on the QGP Assurance Portal | Impact of PAM outcome |
|---|---|---|
| Minor | Not applicable | Mandatory reactive capability building only |
| Moderate | Improvement Notice only | Mandatory reactive capability building only |
| Major – Suspended sanction | Suspended sanction recorded |
No impact on existing contracts; however, to maintain eligibility for new contracts and extensions, suppliers must:
|
| Major – Sanction | Sanction recorded |
No impact on existing contract (unless separate action under the contract is taken by the procuring agency); however, the supplier may be:
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Send your request for a review via email to PAMAssurance@hpw.qld.gov.au with “Appeal” in the subject line.
Refer to section 3.3.7 of the PAM Framework for further information regarding the appeal process.
For general PAM Framework enquiries:
We want to partner with suppliers that will:
The Queensland Government Supplier Code of Conduct 2026 (the Code) supports this objective by clearly setting out the expectations that we have of businesses that want to sell their goods or services to us, and outlines what constitutes a responsible supplier.
This approach enhances our commitment to help Queenslanders prosper and supports businesses by outlining clear standards and expectations.
This guide assists you in preparing for any future Queensland Government Procurement Assurance Branch (PAB) assessments which evaluate your performance against the Code and your individual contract commitments.
It outlines the types of information and documents that may be requested by the PAB during an assurance assessment. You are encouraged to familiarise yourself with the Code's requirements and the documentation that may be required.
The information and documents listed below are not exhaustive. The PAB will work collaboratively with businesses that maintain records not listed that meet their obligations.
Suppliers engaged in contracts executed after 1 January 2026 are reminded to make and retain records that support their adherence to contract and Code requirements.
As outlined in the Code, you are to cooperate with the PAB assessments including providing any documents and/or information reasonably requested in the course of any assessment activities associated with reviewing adherence to the Code and the Procurement Assurance Model (PAM).
For more information:
The information below relates to Table 2 of the Procurement Assurance Model (PAM) Framework and references those items that are subject to review as part of a procurement assurance assessment.
| Purposeful public procurement outcomes (QPP) | |
|---|---|
Purposeful public procurement (PPP) outcomes define the governments objectives, targets and/or commitments and are outlined in the Queensland Procurement Policy (QPP). These could include economic, environmental, social and governance outcomes as detailed in the procurement documents and included in the contract. | The supplier may be asked to provide information that supports their achievement of any PPP commitment included in the contract. This will include direct evidence of delivery. Examples Invoices, payments and engagement arrangements to prove commitments met relating to:
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| Compliance with legislation, policy, standards and contractual commitments (the Code) | |
|---|---|
In addition to any specific items mentioned elsewhere within this Code, suppliers must comply with all relevant legislation, policies, standards and contractual commitments, for example the Disability Discrimination Act 1992 (Cwlth). | A supplier's regulatory history will be assessed in relation to their adherence to the Code. Suppliers may further be required to provide information demonstrating their adherence to obligations they hold under legislation, policies, or standards (e.g. the National Association of Testing Authorities [NATA] or International Organization for Standardisation [ISO]). This may include licences, accreditations, or similar requirements that a supplier must hold as part of a supply arrangement or contract. |
Our procurement is conducted in an environment of integrity, probity and accountability. We are committed to the highest ethical standards and expect our suppliers to commit to the same.
| 2.1 Managing conflicts of interest (the Code) | |
|---|---|
You must ensure that all conflicts of interest (whether actual, reasonably perceived or that could arise in future) are disclosed as soon as possible. This disclosure must occur during all stages of the procurement process when a conflict of interest arises, including when selecting suppliers (e.g. conducting a tender process). In addition, suppliers should submit a copy of their conflicts of interest policy where they have one. | Suppliers may be asked to provide information that describes how they manage conflicts of interest. This includes showing that all disclosures are made and appropriately managed in line with the Code. Examples of documents that may be provided to show how a supplier is managing conflict of interests include, but are not limited to:
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| 2.3 Handling information (the Code) | |
|---|---|
A practical approach must be taken to implement appropriate cybersecurity and privacy practices in order to ensure information is safeguarded and services continue to operate. | Suppliers may be asked to demonstrate their practical approach to cybersecurity and provide evidence of measures taken to safeguard information and ensure service continuity. Examples of documents that may be produced to demonstrate this include, but are not limited to:
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| 2.4 Not engaging in inappropriate supply market behaviours (the Code) | |
|---|---|
You should encourage innovation and competition and must not act in a manner which involves a misuse of your market power or would be otherwise improper (e.g. collusive arrangements). This includes not procuring or selling dumped goods. | A supplier's regulatory history will be assessed in relation to their adherence to the Code. If a supplier is found by a regulator to have procured or sold dumped goods, or misused market power, they may be required to provide evidence showing these issues have been addressed in their business operations. Examples of documents suppliers may be asked to produce include, but are not limited to:
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| 2.5 Acting properly toward government officers (the Code) | |
|---|---|
You are expected to respect the ethical and code of conduct requirements that our employees need to meet and not engage in actions which run counter to these obligations. You must not try to influence decision making through the use of inducements (e.g. offering gifts and benefits). Your conduct should recognise the expected integrity and accountability of our employees. | If as part of an assessment a supplier is found to have attempted to influence decision-making, the supplier may be asked to provide information or documents in relation to this and, if applicable, how this issue has been addressed in their business operations. Examples of documents that may be provided include, but are not limited to:
Information on how any identified matters have been managed in line with the policies, if applicable. |
| 2.7 Subcontractor payment terms (the Code) | |
|---|---|
We want to do business with suppliers that offer payment terms to subcontractors that are no less favourable than those provided to you by the Queensland Government (unless otherwise mutually agreed with the subcontractor). This also includes meeting project and retention trust account requirements under the Building Industry Fairness (Security of Payment) Act 2017 where applicable. | A supplier's regulatory history will be assessed in relation to their adherence to the Code. If a regulator has identified a breach of relevant legislation or contracted subcontractor payment terms have not been met, the supplier may be asked to provide information or documents in relation to this issue and, if applicable, how this issue has been addressed in their business operations. Examples of related documents include, but are not limited to:
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| 3.1 Managing workplace health and safety (the Code) | |
|---|---|
Suppliers must comply with all workplace health and safety laws and regulations and must also regularly manage and review workplace hazards and provide any required training to your employees. This includes proactively engaging with employees and industry bodies. | A supplier's regulatory history will be assessed in relation to their adherence to the Code. Suppliers will be asked to provide information or documents that demonstrates their commitment to meeting their duties and obligations to workplace health and safety included in the Code. Examples of documents that may meet this requirement include, but are not limited to:
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| 3.3 Treating employees fairly (the Code) | |
|---|---|
You must respect every worker's workplace rights and entitlements and ensure compliance with all relevant workplace laws, regulations and instruments. This includes properly paying employees, giving them their entitlements, not discriminating unlawfully, and committing to workplaces free of harassment. This includes recognising the right of employees to be members or choose not to be members of trade unions. | Suppliers are expected to show that they meet their obligations to workplace laws, regulations, and instruments as well as ensuring their workplaces are free from all forms of discrimination and harassment. Examples of documents that may be produced to show suppliers are treating their employees fairly include, but are not limited to:
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| 3.4 Acting against human rights exploitation in the supply chain, including addressing modern slavery risks (the Code) | |
|---|---|
You must make all reasonable efforts to ensure that businesses within your supply chain are not benefiting from, engaged in or complicit with, human rights exploitations such as forced or child labour, coercion, or any type of modern slavery practice as defined in the Modern Slavery Act 2018 (Cwlth). This includes:
| Suppliers must take reasonable efforts to ensure that businesses in their supply chain are not benefitting from human rights violations such as forced or child labour, coercion, or modern slavery, as outlined in the Modern Slavery Act 2018 (Cwlth). Examples of information or documents a supplier may be asked to produce that demonstrates their reasonable efforts include, but aren't limited to:
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PAB is committed to helping suppliers increase their capability and is available to assist with any questions you may have relating to the Code and the Procurement Assurance Framework.
Concerns regarding breaches of this Code should be directed to PAB in the first instance. PAB will triage the suspected breach and provide advice in accordance with the PAM Framework.
© The State of Queensland 1995–2026