Replace, renew, update or cancel a Carer Business Discount Card
Part of the Carer Business Discount Card topic
Replace, renew, update or cancel your Carer Business Discount Card. Apply for free to the Queensland Government.
On this page
In short
You can use this service to:
- renew your card
- update your card
- replace your card
- cancel your card.
You can submit your application online, in person, by phone, by email or by post.
See How to manage your card for the full application details.
What you should know
Foster and kinship carers do not need to renew the card. It will automatically renew as long as you remain an approved foster or kinship carer by the Department of Families, Seniors, Disability Services and Child Safety.
Translating and interpreting
For assistance in your preferred language, call 1800 512 451 within Australia or +61 7 3022 610 from overseas and ask for an interpreter.
Callers who are deaf or have a hearing or speech impairment can contact us through the National Relay Service (NRS) on 1800 555 727 and ask for 13 74 68.
Who can use this service
You can use this service if you are an existing card holder.
Do not use this service if:
- you are cancelling a card on behalf of a partner, family member or friend.
Instead, call 13 74 68 or visit a Queensland Government Service Centre.
How to manage your card
Choose how to manage your card and follow the steps.
Step 1: Gather your documents
To renew, update or replace your card you will need to provide your Centrelink Customer Reference Number (CRN).
If you need to change your name, you must register your new name with Centrelink before you can update your card details.
When you give us your Centrelink CRN, we will check your details online to confirm your concession card status.
This helps us see if you are eligible. If you don’t want to allow an online check, you can apply in another way. Call 13 74 68 to talk about your options.
Step 2: Complete the application form
Complete the online form and submit.
Privacy notice
The Department of Customer Services, Open Data and Small and Family Business (CDSB) collects the information on this application form on behalf of the Department of Families, Seniors, Disability Services and Child Safety (DFSDSCS) for the purpose of assessing your eligibility for the cards or concession in question, issuing the card or concession, and to improve services and programs. Without this information your application cannot be processed.
To assist in assessing your eligibility, we may disclose your personal information to other government agencies, such as Services Australia, Centrelink, the Department of Transport and Main Roads (Qld) and the Department of Veterans’ Affairs (Cth). We will not otherwise disclose your personal information to a third party without your agreement, except in accordance with the Information Privacy Act 2009.
We may also use information in relation to other card and concession services you hold, or we may request information from other agencies (e.g. Registrar of Births, Deaths and Marriages), to update existing customer records across other card and concession services, such as the Seniors Card, Seniors Card + go, Seniors Business Discount Card, Carer Business Discount Card, Companion Card, or other state government concession or card services.
Your personal information will be handled in accordance with the Information Privacy Act 2009 (Qld).
For further information about your privacy, including how you can access and amend your personal information or complain about the management of your personal information, please see the CDSB Privacy Policy or the DFSDSCS Information Privacy Policy
Step 1: Gather your documents
To renew, update or replace your card you will need to provide your Centrelink Customer Reference Number (CRN).
If you need to change your name, you must register your new name with Centrelink before you can update your card details.
When you give us your Centrelink CRN, we will check your details online to confirm your concession card status.
This helps us see if you are eligible. If you don’t want to allow an online check, you can apply in another way. Call 13 74 68 to talk about your options.
Step 2: Call 13 74 68
Manage your card over the phone.
Privacy notice
The Department of Customer Services, Open Data and Small and Family Business (CDSB) collects the information on this application form on behalf of the Department of Families, Seniors, Disability Services and Child Safety (DFSDSCS) for the purpose of assessing your eligibility for the cards or concession in question, issuing the card or concession, and to improve services and programs. Without this information your application cannot be processed.
To assist in assessing your eligibility, we may disclose your personal information to other government agencies, such as Services Australia, Centrelink, the Department of Transport and Main Roads (Qld) and the Department of Veterans’ Affairs (Cth). We will not otherwise disclose your personal information to a third party without your agreement, except in accordance with the Information Privacy Act 2009.
We may also use information in relation to other card and concession services you hold, or we may request information from other agencies (e.g. Registrar of Births, Deaths and Marriages), to update existing customer records across other card and concession services, such as the Seniors Card, Seniors Card + go, Seniors Business Discount Card, Carer Business Discount Card, Companion Card, or other state government concession or card services.
Your personal information will be handled in accordance with the Information Privacy Act 2009 (Qld).
For further information about your privacy, including how you can access and amend your personal information or complain about the management of your personal information, please see the CDSB Privacy Policy or the DFSDSCS Information Privacy Policy
Step 1: Gather your documents
To renew, update or replace your card you will need to provide your Centrelink Customer Reference Number (CRN).
If you need to change your name, you must register your new name with Centrelink before you can update your card details.
When you give us your Centrelink CRN, we will check your details online to confirm your concession card status.
This helps us see if you are eligible. If you don’t want to allow an online check, you can apply in another way. Call 13 74 68 to talk about your options.
Step 2: Visit a Queensland Government Service Centre (QGSC)
Manage your card in person.
- Brisbane QGSC
Upper Plaza (access via the corner of George and Charlotte Streets)
33 Charlotte Street
Brisbane QLD 4000 - Cairns QGSC
William McCormack Place Ground Floor
5B Sheridan Street
Cairns QLD 4870 - Maroochydore QGSC
Mike Ahern Centre
Ground floor
12 First Avenue
Maroochydore QLD 4558
Privacy notice
The Department of Customer Services, Open Data and Small and Family Business (CDSB) collects the information on this application form on behalf of the Department of Families, Seniors, Disability Services and Child Safety (DFSDSCS) for the purpose of assessing your eligibility for the cards or concession in question, issuing the card or concession, and to improve services and programs. Without this information your application cannot be processed.
To assist in assessing your eligibility, we may disclose your personal information to other government agencies, such as Services Australia, Centrelink, the Department of Transport and Main Roads (Qld) and the Department of Veterans’ Affairs (Cth). We will not otherwise disclose your personal information to a third party without your agreement, except in accordance with the Information Privacy Act 2009.
We may also use information in relation to other card and concession services you hold, or we may request information from other agencies (e.g. Registrar of Births, Deaths and Marriages), to update existing customer records across other card and concession services, such as the Seniors Card, Seniors Card + go, Seniors Business Discount Card, Carer Business Discount Card, Companion Card, or other state government concession or card services.
Your personal information will be handled in accordance with the Information Privacy Act 2009 (Qld).
For further information about your privacy, including how you can access and amend your personal information or complain about the management of your personal information, please see the CDSB Privacy Policy or the DFSDSCS Information Privacy Policy
Step 1: Gather your documents
To renew, update or replace your card you will need to provide your Centrelink Customer Reference Number (CRN).
If you need to change your name, you must register your new name with Centrelink before you can update your card details.
When you give us your Centrelink CRN, we will check your details online to confirm your concession card status.
This helps us see if you are eligible. If you don’t want to allow an online check, you can apply in another way. Call 13 74 68 to talk about your options.
Step 2: Email your request
Email your request to replace, renew, update or cancel your card to: cardapplication@smartservice.qld.gov.au.
Privacy notice
The Department of Customer Services, Open Data and Small and Family Business (CDSB) collects the information on this application form on behalf of the Department of Families, Seniors, Disability Services and Child Safety (DFSDSCS) for the purpose of assessing your eligibility for the cards or concession in question, issuing the card or concession, and to improve services and programs. Without this information your application cannot be processed.
To assist in assessing your eligibility, we may disclose your personal information to other government agencies, such as Services Australia, Centrelink, the Department of Transport and Main Roads (Qld) and the Department of Veterans’ Affairs (Cth). We will not otherwise disclose your personal information to a third party without your agreement, except in accordance with the Information Privacy Act 2009.
We may also use information in relation to other card and concession services you hold, or we may request information from other agencies (e.g. Registrar of Births, Deaths and Marriages), to update existing customer records across other card and concession services, such as the Seniors Card, Seniors Card + go, Seniors Business Discount Card, Carer Business Discount Card, Companion Card, or other state government concession or card services.
Your personal information will be handled in accordance with the Information Privacy Act 2009 (Qld).
For further information about your privacy, including how you can access and amend your personal information or complain about the management of your personal information, please see the CDSB Privacy Policy or the DFSDSCS Information Privacy Policy
Step 1: Gather your documents
To renew, update or replace your card you will need to provide your Centrelink Customer Reference Number (CRN).
If you need to change your name, you must register your new name with Centrelink before you can update your card details.
When you give us your Centrelink CRN, we will check your details online to confirm your concession card status.
This helps us see if you are eligible. If you don’t want to allow an online check, you can apply in another way. Call 13 74 68 to talk about your options.
Step 2: Post your request
Post your request to replace, renew, update or cancel your card to:
Cards and Concessions
Reply Paid 89525
BRISBANE ADELAIDE STREET QLD 4000
Privacy notice
The Department of Customer Services, Open Data and Small and Family Business (CDSB) collects the information on this application form on behalf of the Department of Families, Seniors, Disability Services and Child Safety (DFSDSCS) for the purpose of assessing your eligibility for the cards or concession in question, issuing the card or concession, and to improve services and programs. Without this information your application cannot be processed.
To assist in assessing your eligibility, we may disclose your personal information to other government agencies, such as Services Australia, Centrelink, the Department of Transport and Main Roads (Qld) and the Department of Veterans’ Affairs (Cth). We will not otherwise disclose your personal information to a third party without your agreement, except in accordance with the Information Privacy Act 2009.
We may also use information in relation to other card and concession services you hold, or we may request information from other agencies (e.g. Registrar of Births, Deaths and Marriages), to update existing customer records across other card and concession services, such as the Seniors Card, Seniors Card + go, Seniors Business Discount Card, Carer Business Discount Card, Companion Card, or other state government concession or card services.
Your personal information will be handled in accordance with the Information Privacy Act 2009 (Qld).
For further information about your privacy, including how you can access and amend your personal information or complain about the management of your personal information, please see the CDSB Privacy Policy or the DFSDSCS Information Privacy Policy
How long it takes
Processing time
We’ll process your application once we have all the documents we need.
You'll receive an outcome in up to 10 business days. Allow additional time to receive your physical card by mail.
Add the card to the app
Once your application is approved you can add the Carer Business Discount Card to the Digital Licence app. You don’t have to wait to receive your physical card.
How much it costs
There is no cost for this service.