Guarantees, warranties and refunds

Find out about the 9 consumer guarantees that apply whenever consumers buy goods from you in Queensland.

Consumers have automatic rights called consumer guarantees. There are 3 consumer guarantees that apply when consumers buy your services.

If a good or service you sell doesn’t meet a consumer guarantee, you need to fix the problem. Find out about providing a remedy.

Learn about the different kinds of warranties, including consumer guarantees and manufacturer’s warranty.

Learn about what you need to do if you offer an extra warranty to protect your customers if goods of services become faulty.

Your refund policy sign must not be misleading.