Dispute resolution in the workplace
Workplace disputes can have many impacts, such as on your wellbeing or an agency’s reputation. Resolving a dispute quickly and fairly is helpful for all involved.
Our Dispute Resolution Centres have trained and accredited mediators to help resolve workplace disputes. They can help everyone reach a mutually agreed outcome.
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Mediation or facilitation
Mediation usually involves disputes between:
- individuals
- an individual and an organisation.
If there are more people involved, facilitation may be more suitable.
Disputes that suit mediation
Workplace disputes that suit mediation include:
- conflict between 2 or more workers
- disputes involving entire workplaces
- disputes involving unions
- disputes between management and employees.
We may also be able to assist after formal management action to resolve a complaint. However, formally resolving a complaint does not always lead to the end of workplace conflict.
Arrange mediation
You might like to arrange mediation either:
- as an alternative to a formal complaint process
- when your workplace has investigated a dispute but could not reach a satisfactory conclusion.
Usually, a manager or human resources department will arrange mediation.
To arrange mediation, contact your local Dispute Resolution Centre.
Fees
There’s usually a fee for this service. To find out more, contact your local Dispute Resolution Centre.
Our mediators
Mediators are impartial. They act to:
- clarify issues
- keep the discussion on course
- ensure that all sides have a chance to speak.
They do not:
- represent one side or the other, as solicitors do
- judge how the dispute should be resolved.
There are usually 2 mediators present at a workplace mediation.
Our mediators have completed comprehensive training and can deal with a range of matters. They recognise your right to have a say when issues affect your life.
Benefits of mediation
- Our services operate under the Dispute Resolution Centres Act 1990 (DRC Act) which provides many legal protections for participants and our mediators.
- Our mediators are trained, neutral and fair.
- Information shared in mediation is handled with care and respect.
- Mediation does not prevent you from looking for other legal solutions.
- We have highly competitive fees.
Confidentiality
We are committed to keeping your information private and confidential. However, under the Dispute Resolution Centres Act 1990, we may sometimes be required to share your information. This includes, for example, when a law requires that we share it. Other than this, we will only disclose your information to third parties with your consent.
Outcomes of mediation
At the session, mediators will try to help everyone agree to a way forward.
When participants reach an agreement, mediators can put it in writing. This ensures everyone is clear about what they will be expected to do after the session.
An agreement can only be legally enforced if all parties agree to this in writing.
More information
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