Change a name on a Seniors Card
Part of the Seniors Card topic
Change your name on a Seniors Card, Seniors Card +go and Seniors Business Discount Card. Apply for free to the Queensland Government.
On this page
In short
You can use this service to change a name on a Seniors Card, Seniors Card +go and Seniors Business Discount Card.
You must submit your request by email or by post.
See How to change a name on a card for the full application details.
What you should know
You can only change your name on a Seniors Card by post or email.
Translating and interpreting
For assistance in your preferred language, call 1800 512 451 within Australia or +61 7 3022 610 from overseas and ask for an interpreter.
Callers who are deaf or have a hearing or speech impairment can contact us through the National Relay Service (NRS) on 1800 555 727 and ask for 13 74 68.
Who can use this service
You can use this service if you are an existing card holder.
Do not use this service if:
- you don't have a Seniors Card, Seniors Card +go or a Senior Business Discount Card.
Instead, Get a Seniors Card. - you want to replace, upgrade, update or cancel a Seniors Card.
Instead, Replace, upgrade, update or cancel a Seniors Card.
How to change a name on a Seniors Card
Choose how to make the change and follow the steps.
Step 1: Gather your documents
You need to provide us with:
- a photocopy or scan of a marriage certificate
And either your:
- Queensland driver licence number
- Centrelink customer reference number (CRN) or
- Commonwealth Department of Veterans' Affairs (DVA) file number.
You must ensure:
- the name on your documents is the same name used in your application.
- your Queensland home address is registered with the relevant card provider.
If you give us your Centrelink CRN or Department of Veterans’ Affairs number, we will check your details online to confirm your concession card status.
This helps us see if you are eligible. If you don’t want to allow an online check, you can apply in another way. Call 13 74 68 to talk about your options.
Step 2: Email your request
Email your request to cardapplication@smartservice.qld.gov.au
Step 1: Gather your documents
You need to provide us with:
- a photocopy or scan of a marriage certificate
And either your:
- Queensland driver licence number
- Centrelink customer reference number (CRN) or
- Commonwealth Department of Veterans' Affairs (DVA) file number.
You must ensure:
- the name on your documents is the same name used in your application.
- your Queensland home address is registered with the relevant card provider.
If you give us your Centrelink CRN or Department of Veterans’ Affairs number, we will check your details online to confirm your concession card status.
This helps us see if you are eligible. If you don’t want to allow an online check, you can apply in another way. Call 13 74 68 to talk about your options.
Step 2: Post your request
Post your request to:
Cards and Concessions
Reply Paid 89525
BRISBANE ADELAIDE STREET QLD 4000
How long it takes
Processing time
We'll process your request once we have all the documents we need.
You'll receive an outcome in up to 20 business days. Allow additional time to receive your physical card by mail.
Add the card to the app
Once your request is approved you can add the Seniors Card to the Digital Licence app. You don’t have to wait to receive your physical card.
How much it costs
There is no cost to for this service.