Change your address
Part of the Your details topic
Change your address recorded with Transport and Main Roads for your registration, driver licence and other related products.
On this page
In short
You can use this service to change your address with Transport and Main Roads.
You cannot change an address of a business, organisation or trust online.
See How to change your address for the full process and other ways to change your address.
What you should know
You must change your address with Transport and Main Roads within 14 days of moving. If you have a postal address recorded, you also need to let us know if it changes. Your addresses are used for communications about Queensland registration and licensing, including infringements.
Interstate addresses
If you have a Queensland licence, you cannot have an interstate residential address, unless you qualify under the Defence Driver Licensing Scheme. You can have an interstate postal address.
Address format
To make sure your address is accepted, use the one shown on your official bills like council rates, electricity, or phone. If your address is new and not in our system yet, you won't be able to change your address online.
Address labels
If you update your residential address, we'll post you an address label for each eligible card you hold.
Address labels are stickers showing the residential address recorded with Transport and Main Roads. The sticker can be placed over a previous address on the back of these cards:
- driver licence
- marine licence
- photo identification card (we’ll only send an address label if your address already appears on your card. If your address does not appear on your card, after you've updated your address, you can choose to add your address to your card)
- industry authority cards
- driver authorisation
- dangerous goods driver licence
- tow truck drivers and assistants
- traffic controllers
- driver/rider trainers
- pilot and escort vehicle drivers
Who can use this service
You can change your address if you have a customer record with Transport and Main Roads.
Don't use this service if:
- you no longer live in Queensland
Instead, contact the interstate transport authority. - your address is correct and you just need a replacement address label
Instead, use the Get replacement address label service. - you hold a photo identification card and want to update your address preference
Instead, use the Add or remove address on Photo ID card service. - you need to update the address recorded for a Blue Card or Disability Worker Screening Card (Yellow Card)
Instead, see Update your blue card details or Disability Worker Screening (yellow card). - you need to change other personal details
Instead, see Update your personal details.
How to change your address
Choose how to change your address and follow the steps.
Step 1: Get your customer reference number
You'll need your Queensland driver licence number or customer reference number (CRN) to verify your identity.
See Where to find your customer reference number.
Step 2: Confirm you can change your address online
You cannot use the online service to:
- record a residential address outside of Queensland
- record a garaging address, if it's different to your residential address
- enter an address that is new and isn't recognised by our system yet
- change the address for registrations in the name of a business, organisation or trust.
You'll need to change your address another way.
Step 3: Log in and confirm your identity
Log in with your Transport and Main Roads (TMR) customer details or your Queensland Digital Identity (QDI).
Step 4: Review your address
The address details you have recorded with Transport and Main Roads will be shown.
Choose what you need to change – your residential address, postal address or both.
Step 5: Enter your new address
Enter your address exactly as it appears on your official bills like council rates, electricity, or phone.
Step 5: Get confirmation your address is changed
We'll send you an email confirming that your address has been updated. If you have updated your residential address, we’ll send you an address label (sticker) for each eligible card you hold (for example, driver licence, marine licence).
Step 1: Get your customer reference number
You'll need your Queensland driver licence number or customer reference number (CRN) to verify your identity.
See Where to find your customer reference number.
Step 2: Message us
Live chat with us via Messaging.
Operating hours: Monday to Friday between 8:00am and 4:30pm (excluding public holidays).
Step 3: Tell us your new address
Give us your address exactly as it appears on your official bills like council rates, electricity, or phone.
Step 4: Get confirmation your address has changed
We can send you an email confirming that your address has been updated. If you have updated your residential address, we’ll send you an address label (sticker) for each eligible card you hold (e.g. driver licence, marine licence, etc.).
Step 1: Get your customer reference number
You'll need your Queensland driver licence number or customer reference number (CRN) to verify your identity.
See Where to find your customer reference number.
Step 2: Call us
Phone 13 23 80
Operating hours: Monday to Friday between 8.00am and 4.30pm, (excluding public holidays).
Step 3: Tell us your new address
Give us your address exactly as it appears on your official bills like council rates, electricity, or phone.
Step 4: Get confirmation your address has changed
We can send you an email confirming that your address has been updated. If you have updated your residential address, we’ll send you an address label (sticker) for each eligible card you hold (e.g. driver licence, marine licence).
Step 1: Gather your evidence of identity
You'll need to provide evidence of identity.
You can provide a copy of your Queensland licence, photo ID card, industry authority or marine licence, as long as it's current or expired less than 2 years ago.
If you don't have one of these cards or it expired more than 2 years ago, you'll need to provide copies of your evidence of identity documents.
The copies do not need to be certified.
Step 2: Write a letter to us
Your letter must include:
- customer reference number (driver licence number)
- your full name
- the name of the business, organisation or trust (where applicable)
- date of birth (where applicable)
- old address
- new address
- signature.
For both the old and new addresses, please include residential address and postal details (if different to the residential address).
If you need to record a garaging address that's different to your residential address, complete a Queensland Garaging Address Statement (F4408).
Step 3: Send us your letter
Post your letter, information and a copy of your evidence of identity to:
Department of Transport and Main Roads
PO Box 5232
BRISBANE QLD 4001
If you have updated your residential address, we’ll send you an address label (sticker) for each eligible card you hold (e.g. driver licence, marine licence).
Step 1: Gather your evidence of identity
You'll need to bring evidence of identity.
You can bring your Queensland driver licence, photo ID card, industry authority or marine licence, if it's current or expired less than 2 years ago.
If you don't have one of these cards or it expired more than 2 years ago, you'll need to bring evidence of identity documents.
If you need to record a garaging address that's different to your residential address, complete a Queensland Garaging Address Statement (F4408).
Step 2: Visit a service centre
Find a service centre that offers licensing services.
Step 3: Tell us your new address
Give us your address exactly as it appears on your official bills like council rates, electricity, or phone.
Step 4: Get confirmation your address is changed
We can email or print a confirmation showing that your address has been changed. If you have updated your residential address, we’ll send you an address label (sticker) for each eligible card you hold (e.g. driver licence, marine licence).
How long it takes
It should take less than 10 minutes to change your address online. It will take longer if you change your address in person, by phone, or by messaging or writing to us.
We process address changes immediately.
If your residential address is updated, your new address labels should arrive in the mail within 21 days.
How much it costs
There is no cost for this service.