About the Queensland Digital Identity
Your Queensland Digital Identity (QDI) is how we establish that you are who you say you are.
A digital identity is like a virtual version of yourself that exists on the internet. It represents who you are when you're online. Some Queensland Government services will only require an email address and password to access the service, while others may require a higher level of assurance.
The Queensland Digital Identity system is modern, robust and innovative, and uses latest technology to safeguard your personal information. Meeting the highest national standards and security protocols for digital identity, the Queensland Digital Identity is already used in the Digital Licence App.
Your QDI is highly assured, and unique to you, and you should never share your login details with anyone. If someone attempts to use your QDI they would need to know your email address, your password, and have possession of your mobile phone.
Can I delete or deactivate my Queensland Digital Identity?
You can apply to delete your QDI. Where Queensland law permits, we will delete your QDI if requested. However, as the custodians of public records, it is unlawful for us to delete your QDI if it is a public record under the Queensland Public Records Act 2023 . If we cannot lawfully delete your account, we will deactivate it so that it can no longer be used.
Contact us if you wish to apply to delete or deactivate your QDI.
We will verify your identity before processing your application.
Please note: If you have the Digital Licence, this will not remove your credentials from your app. To do that, you will need to securely reset your Digital Licence, by visiting Settings within the app.
If your QDI is deactivated and you wish to use it in the future, you will need to contact us to reactivate it.
Contact the QDI team
If you require assistance with your QDI, or have any questions, you can contact the team by calling:
- 1800 000 658 (calls within Australia only)
- +61 7 3022 6100 (calls from outside Australia)
These numbers are available 24 hours a day, 7 days a week.