Phone calls

Phone calls can be hard for people with communication disabilities.

Top tips for making accessible phone calls

• Take your time when asking and waiting for answers.
• Ask one question at a time and wait for an answer.
• If you don’t understand, say so. Ask again or ask the question differently.
• Relay services are available for people that are d/Deaf or hard of hearing. If you are d/Deaf, hard of hearing, or have a speech/communication difficulty ask to call 13 74 69 through your preferred NRS call channel.
• Consider joining the National Translation and Interpreting Service (TIS) and using the National interpreter symbol so people who need information in a language other than English can access your business or services.
• If you are not a TIS member, people can still use the service to contact you. You will be asked to accept changes for the interpreting services. This can be a great way to broaden access to your business or service.

Find out more

• Towards Accessible Telecommunications for People with Disabilities, Australian Human Rights Commission