Utilities contacts

Electricity outages and faults image

Electricity and water—reporting outages and faults

Power outages

Check for power outages and expected restoration times in your area.

Electricity

South East Queensland—call Energex on 13 62 62

All other Queensland regions—call Ergon Energy on 13 22 96

In case of fallen power lines

  • South East Queensland—call Energex on 13 19 62
  • All other Queensland areas—call Ergon Energy on 13 16 70

Telecommunication outages

Water

South East Queensland

Brisbane, Ipswich, Lockyer Valley, Scenic Rim, Somerset.

Urban Utilities

  • Faults and emergencies—13 23 64
  • General enquiries—13 26 57

Sunshine Coast and Moreton Bay

Unity Water

  • Faults and emergencies—13 00 08 64 89
  • General enquiries—13 00 08 64 89

Gold Coast

City Council website

  • All enquires—13 00 00 09 28

Logan

City Council website

  • All enquires—3412 5494

Redland

City Council website

  • All enquires—1300 015 561

Regional Queensland

Contact your local council.

Electrical safety during storms

In a storm:

  • turn off and unplug electrical items
  • listen to your local radio station for power restoration updates
  • avoid using land-line telephones
  • be aware of fallen powerlines
  • do not use wet or damp electrical items.

Report a downed power line

  • South East Queensland—call Energex on 13 19 62
  • Rest of Queensland—call Ergon Energy on 13 16 70

Report a power outage

  • South East Queensland—call Energex on 13 62 62
  • Rest of Queensland—call Ergon Energy on 13 22 96.
Last updated:
3 March 2022