Have your say—Patient reported experience survey

PREMs emergency department survey—for patients who have left an emergency department

Queensland Health is asking patients and parents/carers of young patients to answer some questions about their recent hospital experience.

Most patients will be invited to take part in the survey after they have left an Emergency Department at a Queensland Health hospital. See Current surveys and hospitals for a list of the hospitals included in this survey.

For patients aged less than 18 years, we ask that a parent or carer who went with the patient to the Emergency Department answers the survey questions.

If you or your child is admitted to hospital after leaving the Emergency Department, or visit an outpatient clinic, you may also receive invitations to take part in separate surveys about the inpatient or outpatient care.

You may receive a text message (SMS) from QLD Health asking for feedback. Click on the link in the SMS to share your experience. Your feedback will be secure and confidential.

The SMS will be sent to the mobile phone number listed in your or your child’s hospital record. It will be sent 2 days after you or your child leave the Emergency Department. Your phone needs to be connected to the internet to complete the survey. The SMS will include the name of the hospital visited. This is an example of the SMS:

The links will include characters at the end. These make the links secure and unique for you or your child.

The survey will ask some questions about the recent visit to the Emergency Department.
It will take about 10 to 15 minutes to fill out.

At the end, you can provide your email address to receive future surveys by email.

Taking part in the survey is optional. Your or your child’s hospital care will not be affected if you choose not to take part. You do not need to answer any question you do not want to.

You can find more information in our Patient information sheet (PDF, 344.4 KB) .

PREMs paediatric emergency department survey—for paediatric patients who recently left the emergency department at Queensland Children’s Hospital

Queensland Health is asking patients and their parents and carers to answer some questions about their recent hospital experience.

Most parents and carers of patients will be invited to take part in the survey after their child has left the Emergency Department at Queensland Children’s Hospital.

We ask that a parent or carer who went with their child to the Emergency Department answers the questions in the parent/carer section of the survey.

If your child is aged 8 years or over and able to take part, there are extra questions for them to answer.

If your child is admitted to hospital after leaving the Emergency Department, or visits an outpatient clinic, you may also receive invitations to take part in separate surveys about the inpatient or outpatient care.

You may receive a text message (SMS) from QLD Health asking for feedback. Click on the link in the SMS to share your experience. Your feedback will be secure and confidential.

The SMS will be sent to the mobile phone number listed in your child’s hospital record. It will be sent 2 days after your child leaves the Queensland Children’s Hospital Emergency Department. Your phone needs to be connected to the internet to complete the survey. This is an example of the SMS:

The links will include characters at the end. These make the links secure and unique for your child.

The survey will ask some questions about the care and treatment recently received at the Emergency Department. It will take about 15 minutes to fill out.

At the end, you can provide your email address to receive future surveys by email.

Taking part in the survey is optional. Your child’s hospital care will not be affected if you choose not to take part. You do not need to answer any question you do not want to.

You can find more information in our Parent/carer information sheet (PDF, 333.8 KB) .