Consumer complaints

Find out how to resolve your consumer complaint with the business before you submit a formal complaint to the Office of Fair Trading.

Find out who you can make a consumer complaint to if you bought a product or service that doesn’t meet your requirements and you couldn't resolve the issue with the business that sold it to you.

Learn how the Office of Fair Trading handles formal consumer complaints.

Browse the list of other consumer regulators who may be able to help with your consumer complaint when the Office of Fair Trading can’t help.