Consumer rights, complaints and scams

Consumer advice, rights and responsibilities

• Tips to become a smarter shopper
• Avoiding unfair business practices as a consumer
• Advice for Aboriginal and Torres Strait Islander consumers
• Advice for consumers with disability

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Buying products and services

• Guarantees, warranties and refunds
• Understanding sales practices
• Buying products
• Buying services

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Product safety for consumers

• Safety advice and warnings
• Product safety and information standards
• Product recalls
• Second-hand goods safety

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Scams and fraud

• Common scams
• Report a scam
• Protect yourself against scams
• Online security

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Consumer complaints

• Discuss your complaint with the business first
• Make a consumer complaint
• Office of Fair Trading complaint process
• Other consumer regulators

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Consumer education and resources

• Consumer resources
• Order resources or request a presentation
• Non-English speakers resources
• Buy Smart Competition

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Claim for financial loss

• When you can claim
• Make a claim
• Deciding your claim
• Review a decision

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