Consumer advice, rights and responsibilities
You have rights and responsibilities when you buy goods and services. Learn about what you can expect from a business and how to protect yourself.
Buying products and services
Information on buying products and services
Product safety for consumers
Find out about issues of product safety. Find a list of recalled or banned products that aren’t safe for you or your family to use.
Scams and fraud
Learn how to recognise scams and protect yourself. Find out what common scams are out there and how to report a scam.
Consumer complaints
Find out about making a consumer complaint to the Office of Fair Trading and how we can help resolve your complaint.
Consumer education and resources
Access and order our publications and get details about our the Buy Smart program, outreach activities and other events.
Claim for financial loss
We have a claim fund that may help if you’ve lost money because of a real estate agent, motor dealer, auctioneer or commercial agents. Find out about the claim process.