Check a licence, association, charity or register

Enforceable undertakings registers

An enforceable undertaking is a legally binding agreement that the Office of Fair Trading can enter into with a business.

Depending on the situation, the business might promise to:

  • stop doing certain activities that breach the law
  • fix or change certain activities or documents to comply with the law
  • pay compensation to consumers affected by those activities
  • pay a penalty.

We can take the matter to court if the business does not keep this promise.

If they fail to comply with any term of the agreement, the court can order compliance with the term, payment of compensation and/or a penalty.

Learn more about fair trading enforcement and processes.

Information on the registers

We keep registers of undertakings that relate to a range of laws we administer—these are on the public record, so you can access a copy of any undertaking that a business makes with us.

The registers have information about the business or licensee, including:

  • their name
  • the date of the undertaking
  • the specific legislation that is alleged to have been breached.

We have registers of undertakings for:

  • the Fair Trading Act 1989, including the Australian Consumer Law (ACL)
  • property agents, motor dealers, debt collectors and process servers (commercial agents)
  • introduction agents—not available online
  • inbound tour operators (organisers of foreign tour groups)—not available online.

You can contact us for copies of the registers that aren't available online or for a copy of an undertaking (fees apply).

Registers

You can view the following registers online.

Office of Fair Trading

Go back to Office of Fair Trading home.

ACCC register

The Australian Competition and Consumer Commission (ACCC) also uses enforceable undertakings agreements—view the ACCC enforceable undertakings register.

We work with other consumer agencies across Australia to recall or ban any unsafe products. The ACCC compiles this information and keeps lists of permanent product bans and current and past product recalls.

Last updated:
4 September 2025