Dealing with trust accounts in the debt collection industry
Opening and closing trust accounts in the property, motor, auction and debt collector industry
You need a trust account if you collect debts on behalf of someone else. Find out what you need to do to open and deal with your trust account.
Handling trust money in the debt collection industry
Use a trust account to handle money on behalf of someone else. Find out about receiving money, issuing receipts and withdrawing from a trust account.
Trust and non-trust money
Trust money is money you handle on behalf of someone else. Find out the difference between trust money and non-trust money.
Trust account audits for the debt collector industry
Debt collection industry agents with trust accounts must appoint an auditor. Find out how to lodge a trust account audit report and when it is due.
Conducting trust account audits under the Agents Financial Administration Act 2014
A licensee submits their own audit report, except if the auditor finds serious irregularities. Find out what an auditor must immediately report to us.