Sales practices
Rules when selling door to door or telemarketing
You must follow these rules if you sell your goods or services door to door or over the phone.
Rules for lay-bys
Lay-by agreements can be convenient for businesses and consumers. Find out about the rules for lay-bys and how to comply with them.
Selling multiple-priced items
An item should only have a single price. Find out how to sell an item displaying the correct pricing.
Rules for total and component pricing
A component price is a portion of the total cost. Find out how to correctly advertise component pricing and total costs.
Rules for supplying products and services customers did not ask for
Consumers do not have to pay for goods they did not ask for or services they did not agree to. Find out the rules for unsolicited supplies.
Providing receipts and bills
Your customers are entitled to a receipt for any purchase, and they can also request an itemised bill. Find out the rules and how to obey them.
Rules about uncollected goods
You need to follow certain rules when a customer has not collected their goods. Find out the rules for uncollected goods and how to obey them.