Sales practices

You must follow these rules if you sell your goods or services door to door or over the phone.

Lay-by agreements can be convenient for businesses and consumers. Find out about the rules for lay-bys and how to comply with them.

A product or service should only have a single selling price at any time. Find out how to sell a multiple-priced item or correct a price error.

You must not display only part of the total price for a good and service. Find out the rules for displaying the total price as well as any components.

Consumers do not have to pay for goods and services they did not ask for or agree to. Find out the rules and how to obey them.

Your customers are entitled to a receipt for any purchase, and they can also request an itemised bill. Find out the rules and how to obey them.

You need to follow certain rules when a customer has not collected their goods. Find out the rules for uncollected goods and how to obey them.