Selling multiple-priced items
An item should only have a single price. However, human error does sometimes occur. You might list more than 1 price for the same item.
For example, the price displayed on the shelf might be different to the price in the catalogue.
Selling an item
If you display more than 1 price for a product, you must either:
- sell the product for the lowest displayed price
- withdraw the product from sale until the price is correct.
If you have displayed 2 different prices by accident, you do not have to sell the product for the lower price. You can choose to withdraw it from sale and fix the mistake.
A different price may be displayed in a catalogue for another region if it is specified that it applies only in that region.
A price is not a displayed price when it is:
- hidden by another price
- a unit price shown as another means of expressing the price
- not in Australian currency.
Correcting a price
If you display the wrong price, you can fix it by:
- covering up the old price with the new one (in-store displays)
- publishing a correction (catalogues and ads).
A correction must be clearly visible. For a catalogue or ad, it must reach a similar audience to the original publication.
