Prepare for neighbourhood mediation
If you have a neighbourhood mediation session booked, this information will help you get ready for it.
It is important that you go to mediation with an open mind, even if you and your neighbour have been in conflict for some time.
Preparing for your mediation session will help you to:
- have all of the documents you need on the day
- keep an open mind
- work out what’s most important to you and exactly what you want to say
- find the best way to explain what you want and how you feel.
On this page
What to take to mediation
You will get more from mediation if you find the information you need and get your documents together before your session.
Depending on your situation, you could bring:
- quotes
- notes
- plans
- formal documents—such as noise complaints
- invoices
- photographs.
The mediators will not need to see these documents because it is not their job to make decisions for you. However, your neighbour may want to see them. Having the documents to look at might also help your discussions on the day.
Think about what you want to say
Be clear about the facts of the disagreement before you go to mediation.
You should think about what you want to say to your neighbour during mediation—it will be important for you to explain clearly what you think the problems are and how you feel.
You should also think about a few possible solutions. The mediator will ask you and your neighbour to suggest solutions that you each feel would solve the disagreement.
Opening statement
You will be asked to make an opening statement during your mediation session.
You could plan this ahead of time. Write down your key concerns and issues so they are clear in your mind and you have notes to refer to when making your statement.
When writing your notes:
- keep your key points short and to the point
- write them objectively, without using negative words
- focus on the problem and how it is affecting you, rather than what you want out of the situation.
Starting or focusing on what you want could make your neighbour less likely to listen to you or agree to a compromise.
Think about how you say it
During your neighbourhood mediation session:
- try to speak clearly and calmly
- stay positive
- be open and honest
- take part in discussions as fully and cooperatively as possible
- do not blame the other person for everything
- maintain appropriate eye contact with the person you are talking to.
Listen to others
As well as being aware of what you say and how you say it, you should listen carefully to your neighbour and mediators. Try to:
- take turns when speaking, don’t interrupt the other person or speak over them
- give your neighbour a proper chance to tell their side of the story
- let your neighbour know you are listening
- make sure that you understand exactly what is being said
- ask questions if you don’t understand something
- write down anything you will need to find out or respond to later
- follow the mediators’ rules.