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Update your details or claim new expense from Victim Assist

You should let us know if your contact details, bank details or recovery needs change after you give them to us.

Contact details

We need to be able to contact you about your application.

Please contact us if you change your:

  • name
  • phone number
  • email address
  • address.

If you legally change your name, please provide a copy of your new identity document(s).

Bank details

You need to download the notification of banking details form, fill it in and return it to us.

We can only accept changes to bank details by using this form.

Recovery needs

If you need to add a new expense to an application you have already submitted, use our expenses form.

For example, if you thought you only needed a couple of sessions of counselling, but your counsellor is recommending you see a psychiatrist.

Other ways to update us

Email

VictimAssist@justice.qld.gov.au

Post

Victim Assist Queensland
GPO Box 149
BRISBANE  QLD  4001

Victim Assist Queensland

Go to Victim Assist Queensland home.

Contact Victim Assist

Need to ask a specific financial assistance question

Email: victimassist@justice.qld.gov.au

Phone: 1300 546 587 (business hours)

Check the progress of your existing application.

Free interpreting service

Phone: 13 14 50

Hearing impaired assistance

The National Relay Service can help you if you’re deaf or find it hard to hear or speak on the phone.

Requesting records

To request records for legal proceedings, see the Obtaining records for legal proceedings factsheet.

To request copies of information you gave to or received from Victim Assist Queensland, complete an Application for administrative release.

Review of financial assistance decision

The applicant can apply for a review of our decision to grant (or not grant) financial assistance under the Victims of Crime Assistance Act 2009.

You must request the review within 28 days of receiving notice of the decision. The instructions for how to request a review are included in the notice of decision.

Victims’ rights

The Charter of victims’ rights outlines:

  • how service providers should respond to victims
  • what information should be shared with victims
  • measures to protect victims from future harm.