Other consumer regulators
When the Office of Fair Trading can’t assist you with a consumer complaint, the following consumer regulators may be able to help.
You can also use our consumer complaint tool to find the relevant regulator to handle your complaint.
Note: This is not a complete list of all consumer regulators.
| Organisation | Role |
|---|---|
| Australian Direct Marketing Association |
Handles complaints about direct marketing, including telemarketing, door-to-door sales and unsolicited mail. Make a complaint about direct marketing. |
| Ad Standards |
Hears complaints about discrimination, sexuality, language and violence in advertising.
Make a complaint about an advertisement. |
| Organisation | Role |
|---|---|
| Australian Financial Complaints Authority |
Deals with complaints about financial firms, including:
|
| Australian Financial Security Authority |
Can assist if you go bankrupt. Contact the Australian Financial Security Authority. |
| Australian Securities and Investments Commission (ASIC) |
Hears complaints about banking, investment, credit or insurance services.
Make a complaint to ASIC. |
| Organisation | Role |
|---|---|
| Queensland Building and Construction Commission (QBCC) |
Deals with complaints about building work in Queensland valued over $3,300 (or over $1,100 where it involves hydraulic services design), or of any value where it involves:
|
| Organisation | Role |
|---|---|
| Department of Infrastructure, Transport, Regional Development, Communications and the Arts |
The Classification Board makes classification decisions and provides advice about the content of films, computer games and certain publications to help you make informed choices about what you and your family watch, play and read.
Make a complaint about a classification decision. |
| Organisation | Role |
|---|---|
| CHOICE |
Tests, researches and investigates products to provide product-related advice.
Request a product test. |
| Organisation | Role |
|---|---|
| Queensland Police Service (QPS) |
If you need urgent help, call Triple Zero (000). All criminal activity—including fraud, theft or stalking—should be reported to the police in the state the offence took place. Contact Policelink on 131 444 or make a report to Policelink online. |
| Organisation | Role |
|---|---|
| Queensland Early Childhood Regulatory Authority |
Deals with complaints about the quality or compliance of a Queensland early childhood education and care service.
Make a complaint about an early childhood education and care service. |
| Organisation | Role |
|---|---|
| Energy and Water Ombudsman Queensland |
Resolves complaints with Queensland electricity, gas or water suppliers after you’ve tried to resolve the matter with them first. Make a complaint about an energy or water supplier. |
| Electrical Safety Office |
Aims to improve electrical safety and reduce the risk of death and injury from electrical shock, fire and explosion. Contact the Electrical Safety Office to: Read more about electrical safety at home. |
| Organisation | Role |
|---|---|
| Airline Consumer Advocate |
Offers free and independent support for complaints about airline services.
Find out who can make a complaint. |
| Organisation | Role |
|---|---|
| Independent legal advice | Always get independent legal advice before you sign a contract that involves a large commitment of your time or money. |
| Legal Services Commission |
Hears complaints about solicitors, barristers or law practice employees in Queensland.
Submit an enquiry to start the complaints process. |
| Queensland Courts |
The various courts that operate in Queensland are the Supreme Court, District Court and Magistrates Court.
Court staff can't give legal advice. Contact your nearest courthouse. |
| Queensland Civil and Administrative Tribunal (QCAT) |
QCAT deals with a wide range of cases, including:
Read more about QCAT case types or contact QCAT. |
| Organisation | Role |
|---|---|
| Office of the Health Ombudsman |
Hears complaints about a health service provider or a health service in Queensland.
Make a complaint about a health provider or service. |
| Queensland Health |
Hears complaints about health care service in public hospitals, community health centres and other public medical services in Queensland. This includes complaints about:
|
| Organisation | Role |
|---|---|
| Australian Competition and Consumer Commission (ACCC) |
Monitors fuel prices and handles complaints about anti-competitive conduct (such as price fixing).
Report price fixing or find out more about fuel price monitoring. |
| Department of Climate Change, Energy, the Environment and Water |
Handles enquiries about fuel quality.
Make a complaint about fuel quality. |
| Department of Transport and Main Roads (TMR) |
Handles complaints about vehicle and trailer safety (roadworthy) certificates, smoky vehicles and transport of dangerous goods in Queensland.
You can: |
| Motor Trades Association Queensland (MTAQ) |
Handles complaints about car repairs in Queensland (but only if your mechanic is a member).
Make a complaint about car repairs. |
| Tolling Customer Ombudsman |
Provides free and independent dispute resolution for Linkt Queensland customers.
Make a complaint about tolls. |
| Organisation | Role |
|---|---|
| Australian Communications and Media Authority (ACMA) |
Accepts complaints about television (including pay TV) content and lets you register your phone number to avoid getting unsolicited calls from telemarketers.
Make a complaint about TV content. Register your phone number on the Do Not Call Register. |
| Telecommunications Industry Ombudsman |
Helps consumers and small businesses resolve complaints about their telephone and internet services.
Make a complaint about a phone or internet service. |
| Organisation | Role |
|---|---|
| Australian Competition and Consumer Commission (ACCC) |
Provides product safety information, including information on banned and restricted products, and up-to-date information about product recalls. Report an unsafe product. |
| Safe Food Queensland |
Regulates primary production in Queensland and ensures food production meets national food safety standards, including monitoring contamination, disease, equipment failures, recalls, tampering, testing and food exports. Make a complaint about a breach of food safety standards. |
| Queensland Health |
Accepts complaints about Queensland food businesses (including food contamination or food poisoning) and packages or labels.
Make a complaint about a food business or package. |
| Organisation | Role |
|---|---|
| Residential Tenancies Authority (RTA) |
Provides information, support and free dispute resolution for residential tenancies.
Access the RTA dispute resolution service. |
| Organisation | Role |
|---|---|
| Australian Cyber Security Centre |
Leads Australia's online security improvements. Learn about how to protect yourself online. Report a cybercrime, incident or vulnerability. |
| Australian Taxation Office (ATO) |
Deals with tax scams including:
|
| eConsumer.gov |
Works to prevent international fraud.
Report an international scam that occurred outside Australia. |
| IDcare |
Helps with problems resulting from stolen identity credentials, such as a driver licence, including access to unauthorised accounts and credit reports.
Get help from IDcare. |
| ScamWatch |
Works across government and with the private sector to protect Australians from scams.
You can report the following scams to ScamWatch:
|
| Organisation | Role |
|---|---|
| Australian Small Business and Family Enterprise Ombudsman |
Provides support for small businesses and family enterprises involved in disputes.
Resolve a small business dispute. |
| Queensland Small Business Commissioner |
Provides dispute assistance for Queensland small businesses, including mediation in commercial and retail lease disputes.
Request dispute assistance or apply for mediation. |
| Organisation | Role |
|---|---|
| Australian Skills Quality Authority |
Monitors training providers and takes complaints on the quality of training and training organisations' business practices to assist with their monitoring function.
Can't resolve disputes between students and training providers. Make a complaint about a training provider. |
| Department of Employment and Workplace Relations |
Manages complaints about the vocational education and training sector.
Contact the National Training Complaints Hotline. |
| National Student Ombudsman | Helps resolve complaints from domestic and international higher education students about higher education providers. Make a complaint about a higher education provider. |
| Queensland Training Ombudsman |
Provides a free, confidential and independent service to review and resolve enquiries and complaints from students, registered training organisations, apprentices, trainees, employers and other stakeholders in Queensland's vocational education and training (VET) sector.
Make a complaint about the VET sector. |
| Organisation | Role |
|---|---|
| Veterinary Surgeons Board of Queensland |
Takes disciplinary action in cases of professional misconduct of vets and provides a vet science information service to consumers and vets in Queensland.
Make a complaint about a veterinarian. |
| Organisation | Role |
|---|---|
| The National Measurement Institute |
Develops and maintains Australia’s measurement system and trade measurement standards. Accepts enquiries and complaints about weights and measures.
Contact the National Measurement Institute. |
| Organisation | Role |
|---|---|
| Fair Work Ombudsman |
Deals with pay, leave, employment conditions, awards and workplace laws.
Get help for a workplace issue. |
| Queensland Industrial Relations Commission (QIRC) |
Has oversight of wage recovery, industrial disputes, unfair dismissals, awards and agreements, public sector and workers’ compensation appeals, anti-discrimination complaints, trading hours, work, health and safety disputes, and long service leave payments.
Commission staff can't provide legal advice. Contact the QIRC. |
| Workplace Health and Safety Queensland (WHSQ) |
Regulates workplace health and safety, including the safety of amusement rides and industrial and construction equipment.
Notify WSHQ of an incident. |