Inspections of debt collectors and process servers

We regularly make sure that debt collectors and process servers obey the law.

We can:

• investigate claims
• do spot checks
• take enforcement action for a breach.

An inspection will be done by a Fair Trading inspector.

Inspectors

An inspector must show you their identification as soon as they arrive. Their ID card will always include their photograph and signature.

An inspector can enter a place or vehicle if:

• it’s an open, public place
• they have the owner’s permission
• the Magistrates Court has issued them a warrant.

Once inside, they can:

• search the premises or vehicle
• seize possessions
• take copies of documents
• take other people or equipment into the area.

You must follow any lawful direction they give you. If requested, you must give them:

• your name and address
• any information regarding your work
• copies of any documents they ask for.

Breaches

You may face penalties if an inspector finds that you:

• have done unlicensed or inappropriate activity
• obstructed their investigation
• disobeyed a lawful direction they gave you.