Disclosure statement

By law, you must give a client a copy of the pre-contractual disclosure statement before they sign a contract.

This disclosure statement describes the introduction services you will provide under the contract.

The statement must:

  • include your name
  • note the type and levels of service you will provide
  • show the price of each level of service and the method of payment
  • list the criteria you use for introductions
  • describe how you introduce clients
  • note your refund policy, including when you will give a refund
  • detail your complaint procedure
  • show how much the client must pay to end the contract early
  • note anything else the client must do.

You face penalties if you break the law.

Office of Fair Trading

Go back to Office of Fair Trading home.

Legislation

Introduction agents must obey a range of laws and regulations. These include: