Buying products and services

• Consumer guarantees for products
• Consumer guarantees for services
• When a business fails to meet a consumer guarantee
• Types of consumer warranties

• Door-to-door sales, telemarketing and travelling traders
• Buying on lay-by
• Differences between advertised and displayed prices
• Price advertised is not the full price

• Buying a car
• Buying and installing smoke alarms
• Buying solar products
• Buying gift cards

• Repairs to electrical devices
• Using a removalist
• Using a fitness service
• Using a travel agent

What you need to know before signing up to a training course or vocational education.

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If you buy or hire goods and services through a sharing economy platform, you are protected by consumer law. Find out about your consumer guarantees.

Your rights when buying tickets to events, and advice on ticket resale.