Consumer advice, rights and responsibilities

Tips to become a smarter shopper

• Tips for budgeting
• Tips for shopping
• Tips for buying online
• Having your bag checked

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Avoiding unfair business practices as a consumer

• Avoid being misled about price, quality and value
• Avoid false claims about products and services
• Avoid being exposed to unfair business practices
• Understanding claims about country of origin

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Advice for Aboriginal and Torres Strait Islander consumers

• Your consumer rights
• Buying expensive things
• Protecting yourself and your family
• Complaining

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Advice for consumers with disability

• Your consumer rights
• Door-to-door sales and telemarketing rules
• The National Disability Insurance Scheme
• How we can help you

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Advice for online gambling consumers

Learn about consumer support available for online gambling.

Non-English speakers resources

We have lots of fact sheets and videos in languages other than English. Find them all on this page.