Guarantees, warranties and refunds
Consumer guarantees for products
Find out about the consumer guarantees that apply whenever you buy goods in Queensland, and how they protect you.
Consumer guarantees for services
Find out about the consumer guarantees that apply whenever you buy services in Queensland, and how they protect you.
When a business fails to meet a consumer guarantee
If you buy faulty goods or services, you can get a remedy from the business that sold them to you. Find out what remedies apply and when.
Types of consumer warranties
Learn about the different kinds of warranties you have as a consumer, including consumer guarantees and manufacturer’s warranty.
When you can get a refund
If a product or service you buy doesn’t meet a consumer guarantee, you can ask for a refund or other remedy—but they are not always an automatic right
About refund signs
‘No refund’ signs are illegal. Learn more about the circumstances when you are entitled to a refund.
Buying goods at private sales or auction
Your usual rights don’t always apply when you buy from a private seller or at auction. Think carefully before you buy anything in this way.