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Tropical Cyclone Jasper December 2023

Personal hardship financial assistance is now available for Queensland communities impacted by Tropical Cyclone Jasper.

If you have been affected by this event, you can:

Eligible areas

Financial assistance is available for people  who were affected by this event in these areas:

All areas.

All areas.

Defined localities within:

  • Ayton
  • Bloomfield
  • Cooktown (defined areas only)
  • Helenvale
  • Lakeland
  • Laura
  • Mt Amos
  • Oaky Creek
  • Rossville
  • Shiptons Flat.

All areas.

All areas.

All areas.

All areas.

All areas.

All areas.

Check your eligibility

You need to be aged 18 years or older to complete an online application and have:

If you are under the age of 18, please contact the Community Recovery Hotline on 1800 173 349 to obtain advice on how to lodge an application.

Complete this form to find out what financial assistance you may be eligible for.

Start typing and select the address from the list. If your address does not appear, select Enter address manually, and complete each field for your address.

    • Type in impacted address
    • Type in the impacted date
    • Do you own or rent this property? *
      Please select one

    Unfortunately you are not eligible for any of the Queensland Government grants available for this event.

    The Australian Government may also be offering disaster recovery payments.

    To find information about other supports visit the Disaster Assist website.

    Available grants

    The following grants have been activated for this event. To find out which of these grants you may be eligible for, complete the form above.

    The Essential Household Contents Grant is to replace essential lost household contents, such as bed linen and white goods. This grant may be available if you:

    • live in the affected area
    • own the items that have been lost
    • own or rent the affected residence
    • are uninsured or unable to claim insurance
    • meet the income limits.

    We will visit your home to assess the damage. We will need photographic evidence if items must be disposed of.

    Grant amount:

    • $1,765 for individuals
    • up to $5,300 for couples or families.

    More information about the Essential Household Contents Grant.

    The Essential Services Safety and Reconnection Scheme (ESSRS) is to help with for safety inspection and repairs to reconnect essential services e.g. gas, water, electricity and sewage. This grant may be available if you:

    • live in the affected area
    • have had your essential services disconnected
    • own and live in the affected residence
    • are uninsured or unable to claim insurance
    • meet the income limits.

    We will visit your home to assess the damage.

    Grant amount:

    • Inspection costs—$200 for safety inspection for water, electricity, gas and sewage.
    • $4,200 for repairs or replacement of these services.

    More information about the Essential Services Safety and Reconnection Scheme.

    The Structural Assistance Grant is to help with structural repairs or contribution towards replacement of dwelling. This grant may be available if:

    • you live in the affected area
    • you own and live in the affected residence
    • your home has become structurally unsafe to live in
    • are uninsured or unable to claim insurance
    • meet the income limits.

    We will visit your home to assess the damage.

    Grant amount:

    Uninsured, low income, owner-occupiers may receive up to a maximum of $80,000 to help repair your home to make it safe, secure and habitable.

    More information about the Structural Assistance Grant.

    The Australian Government may also be offering support. For more information about the disaster recovery payments visit the Services Australia website.

    To find information about other supports visit the Disaster Assist website.

    Transport and motoring assistance

    You can apply for help with vehicle registration, licensing and other transport and motoring products.

    Community Recovery Hubs

    Community Recovery Hubs are a place where residents who are experiencing hardship can apply for grants and obtain emotional and wellbeing support. Our Community Recovery workers will assist with grant applications and offer referrals to other community organisations and government agencies for further assistance.

    There are no active Community Recovery hubs for this event. For assistance, please call the Community Recovery Hotline on 1800 173 349.

    Support Services locations

    If a Community Recovery Hub near you has closed, please check the following Support Services locations.

    If you need help and there is not a service near you, please call the Community Recovery Hotline on 1800 173 349.

    You can access a range of recovery information and services including:

    • financial support (e.g. personal hardship assistance, financial counselling)
    • practical support services (e.g. access to advocacy, translation services)
    • assistance with current applications including validating identification documents
    • information and referral (e.g. welfare referrals, other local services)
    • disaster-specific advice (e.g. safe clean up, managing health concerns, how to cope)
    • emotional support (e.g. personal support, counselling and mental health services)
    • resources to assist vulnerable individuals and groups (e.g. young children and adolescents, domestic and family violence)
    • Community Recovery grant applications.

    Cairns Regional Local Government Area

    Centacare FNQ
    Ground Floor, 22-34 Aplin Street,  Cairns City

    Phone: 0467 776 553
    Website: www.centacarefnq.org/disaster-recovery-resilience-hub

    Open Monday to Friday - 9am to 4pm

    Hambledon House
    177 Bruce Highway, Edmonton

    Phone: 07 4037 2874
    Website: https://hambledonhouse.com.au/

    Open Monday to Friday - 9.00am to 4.30pm

    Manoora Neighbourhood Centre
    66 Pease Street, Manoora

    Phone: 07 4044 0105
    Website: https://ncq.org.au/centre/manoora-community-centre/

    Open Monday to Friday - 10am to 4pm

    Marlin Coast Neighbourhood Centre
    205 Reed Road, Trinity Park

    Phone: 07 4055 6440
    Website: www.mcnc.org.au/

    Open

    • Monday to Thursday - 9am to 4pm
    • Friday - 9am to 1pm

    Cassowary Coast Local Government Area

    Innisfail Community Support Centre
    13-17 Donald Street, Innisfail

    Phone: 07 4043 8400
    Website: www.csci.org.au/

    Open Monday to Friday - 9.00am to 4.30pm

    Tully Community Support Service
    54 Bryant Street, Tully

    Phone: 07 4068 1004
    Website: https://tullysupportcentre.com.au/

    Open Monday to Friday - 9am to 4pm

    Cook Shire Local Government Area

    Cooktown District Community Centre
    11 Charles Street, Cooktown

    Phone: 07 4082 1400
    Website: https://cdcc.org.au/

    Open

    • Monday to Thursday - 8.30am to 4.30pm
    • Friday - 8.30am to 1.30pm

    Gungarde Community Support Centre Aboriginal Corporation
    92 Charlotte Street, Cooktown

    Phone: 07 4069 5412
    Web: http://gungarde.com.au

    Open

    • Monday to Thursday - 8.30am to 3.00pm
    • Friday - 9am to 3pm

    Douglas Shire Local Government Area

    Jabalbina Yalanji Aboriginal Corporation
    15 Sawmill Road, Mossman

    Phone: 07 4098 3552
    Website: www.jabalbina.com.au/

    Open

    • Monday to Thursday - 8am to 4pm
    • Friday - 8am to 3pm

    Jabalbina Yalanji Aboriginal Corporation
    135 Alchera Drive, Mossman

    Phone: 07 4098 3552
    Website: www.jabalbina.com.au/

    Open Monday to Friday - 9am to 5pm

    Mossman Support Services (Community Centre)
    20 Mill Street, Mossman

    Phone: 07 4098 2836
    Website: www.mossmansupportservices.org.au

    Open Monday to Friday - 8.30am to 3.30pm

    Port Douglas Community Services Network Inc
    6-8 Mowbray Street, Port Douglas

    Phone: 07 4099 5518
    Website: www.portdouglascommunityservicenetwork.org.au/

    Open Monday to Friday - 9am to 4pm

    Mareeba Shire Local Government Area

    Kuranda Neighbourhood Centre
    6 Rob Veivers Dr, Kuranda

    Phone: 07 4093 8933
    Website: https://kurandanc.com/

    Open

    • Monday to Thursday - 9am to 5pm
    • Friday - 9am to 1pm

    Mareeba Community Centre Inc.
    39b Byrnes St, Mareeba

    Phone: 07 4092 1948
    Website: www.mccinc.org.au

    Open Monday to Friday - 9am to 4pm

    Tablelands Regional Local Government Area

    Eacham Community Help Organisation (ECHO Malanda Empowering Services)
    11-15 Eacham Place, Malanda

    Phone: 07 4096 6634
    Website: https://echoes.org.au

    Open

    • Monday to Thursday - 9am to 4pm
    • Friday - 9am to 12pm

    Ravenshoe Community Centre
    3 Bolton Street, Ravenshoe

    Phone: 07 4097 6726
    Website: www.ravenshoecommunitycentre.org.au/

    Open Monday to Friday - 9.00am to 2.30pm

    Wujal Wujal Aboriginal Shire Local Government Area

    100 Douglas Street, Wujal Wujal
    Phone: (07) 4083 9000
    Website: www.apunipima.org.au

    Open: 9am to 4pm Monday to Friday

    Baninh Yeeum Building
    302-310 Sheridan Street, Cairns
    Phone: (07) 4046 0600
    Website: https://capeyorkpartnership.org.au/

    Open: 8.30am to 5.00pm Monday to Friday

    92 Charlotte Street, Cooktown
    Phone: (07) 4069 5412
    Website: http://gungarde.com.au/

    Open:

    • 8.30am to 4.00pm Monday to Thursday
    • 9am to 3pm Friday

    15 Sawmill Rd, Mossman
    Phone: (07) 4098 3552
    Website: www.jabalbina.com.au

    Open: 9am to 4pm Monday to Friday

    Community Recovery Hotline

    The Community Recovery Hotline (1800 173 349) is open 24 hours a day, 7 days a week, and can help you to apply for financial assistance and connect you to appropriate support and emotional services.