Make a complaint about a mediator
Part of the Compliments and complaints topic
You can make a complaint or give feedback about a mediator by contacting the Dispute Resolution Branch (DRB).
You can make a complaint if you are unsatisfied with the service of:
- mediators who work for the Dispute Mediation Branch, including:
- staff and temporary staff
- contractors and consultants
- volunteers or others
- mediators who have been accredited by us but do not work for us.
Search the national register to check if we have accredited the mediator you want to make a complaint about.
Under the AMDRAS complaints management policy the DRB must investigate your complaint about a DRB-accredited mediator within 12 months of the incident.
How to make a complaint
Step 1: Complete and submit the form
If you are making a complaint about a mediator that is employed by the DRB you can lodge your complaint online.
Complete the Department of Justice complaints form.
If you are making a complaint about a DRB-accredited mediator that is not employed by the DRB you can lodge your complaint by emailing drb.contact@justice.qld.gov.au.
Provide details about your experience.
Step 2: Review process
When you make a complaint, DRB will:
- review your complaint and try to resolve it as soon as possible
- investigate if needed
- record the outcome
- tell you the result.
If your complaint involves more than one organisation, we will work with them.
Step 3: Receive the outcome
You will be notified about the outcome of your complaint.