Renew or restore your field agent licence or subagent registration
Processing times
We are receiving more applications than usual, which is slowing down our 4 to 6-week processing time. To make sure your application is processed faster, please make sure it is complete and the required fees are paid. If we need to ask you for more information, it will take longer.
It’s illegal to work in the debt collecting and process serving industry without a valid licence or registration. You must renew it before it expires.
If it has already expired, you have 3 months to apply to have it restored.
- If we receive your application within 3 months, you can continue working while we process it.
- If we don't receive your application within 3 months of the expiry date, your licence or registration will expire—you must stop working and apply for a new licence.
Ready to renew or restore online?
Renew or restore your licence or registration
You'll need your licence or registration number.
You have the option to renew for 1 year or 3 years.
Attachments required
At the same time, all licensees must also submit a trust account audit report or statutory declaration.
Trust account audit report
If you managed a trust account during the previous licence period, you must submit a trust account audit report when renewing or restoring your licence—registered subagents are exempt. The report should be prepared by a qualified auditor.
Statutory declaration
If you didn't manage a trust account, you must attach a statutory declaration—a legally binding statement—to your renewal application. Use this wording:
- Wording for an individual—A trust account has not been operated by myself, <INSERT INDIVIDUAL'S NAME>, and I have not received funds on behalf of another person in a transaction during the relevant auditing period.
- Wording for a corporation—A trust account has not been operated by <INSERT CORPORATION'S NAME> and the corporation has not received funds on behalf of another person in a transaction during the relevant auditing period.
Incomplete applications
We'll contact you for more information if your application is incomplete. If you don't provide the requested information, we might withdraw your application and you'll need to reapply.
Other ways to apply
We send out renewal notices—including a renewal form—4 to 6 weeks before the expiry date.
You can lodge the form:
In person: visit one of our locations
By post:
Industry Licensing Unit
Office of Fair Trading
GPO Box 3111
BRISBANE QLD 4001
Note: You can't renew by email or phone.
Attachments
You must submit a trust account audit report prepared by your auditor or statutory declaration with your renewal. This can also be emailed separately to OFT.Financial@justice.qld.gov.au.
Contact us
If you didn't receive a renewal notice, contact us.
Phone: 13 QGOV (13 74 68)
Email: ilu@justice.qld.gov.au
More information
- Read more about completing OFT applications online.
- Read more about trust account audits for the debt collector industry.