Replace your registration certificate

If your registration certificate is lost, stolen, destroyed or damaged, you must apply for a replacement certificate.

You can either apply online or contact us in writing as soon as possible.

You will need to tell us your:

  • name
  • address
  • type of registration
  • registration certificate number (if you know it)
  • reason for a replacement.

You will also need to pay a certificate replacement fee.

We will send you a new certificate within 2 weeks. Your registration is still active while we process your request.

You may incur a fine if your licence is missing or illegible. To prove that you have applied for a replacement, keep a copy of:

  • your request for a new certificate
  • the receipt for your replacement fee.

Office of Fair Trading

Go back to Office of Fair Trading home.

Do it online

Some Fair Trading services are now online.

Inbound tour operators can request a replacement certificate.

Anyone can request a licensing extract on an inbound tour operator.

Legislation

Inbound tour operators must comply with several state and federal laws:

Fair Trading Act 1989 (Queensland)

Tourism Services Act 2003 (Queensland)

Trade Practices Act 1974 (Australia)

Code of Conduct

The code of conduct is mandatory for all inbound tour operators. It sets out how to operate in an honest, fair and professional way.

You must know and follow the code of conduct.