Workplace conflict resolution course
Part of the Mediation training topic
Learn about positive strategies to manage conflict in the workplace. Enrol with the Dispute Resolution Branch.
On this page
Overview
Workplace conflict resolution teaches you positive strategies to manage conflict situations in the workplace.
This course will help you:
- develop more self-confidence
- take a proactive rather than reactive approach to conflict situations
- enhance your effectiveness in working with others.
Course details
Important course information
Delivery: In person, Brisbane
When: No upcoming dates scheduled
Time: 3 full-day workshops. You can choose to attend 1, 2 or 3 days.
Cost: $1,482.00 (complete package)
Who can enrol
You can enrol in the course if:
- you want to build your workplace conflict resolution skills.
How to enrol
Step 1: Complete the online application form
Complete the online application form.
Step 2: Pay the fee
You must pay the fee to secure your place in the training.
Pay by credit card.
See Payment options.
Step 3: Receive the enrolment confirmation
We will email you to confirm your spot in the course.
Step 5: Get help (if needed)
Call us on (07) 3738 7015 or email trainingdrb@justice.qld.gov.au if you need assistance.
What you will learn
Workshop 1: Managing difficult behaviours
- Elements that can amplify conflict
- Strategies to manage difficult behaviour
Workshop 2: Introduction to interest-based negotiation skills
- Interest-based negotiation
- An effective model for negotiation
- Stages for a planned and impromptu negotiation
Workshop 3: Prevention and management of workplace bullying
- What is and is not bullying behaviour
- Strategies to manage and prevent bullying
How you will be assessed
XX
Award you get
XX
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