Payments, refunds and financial hardship

Payment options

You can pay online, by post or in person.

Request a refund

You can get a refund if you contact us before we have started to assess or process your application. Find out more about refunds.

Get a certificate fee waived

If you are suffering financial hardship and you have an immediate need for a certificate, you may be able to get your fee waived.

Get a replacement certificate after a disaster

You can get your certificate replaced for free if it was lost, damaged or destroyed in a declared disaster zone.

Trouble with checking out

Find out what you can do if you get a message that your shopping cart is empty when paying online.